Vital Health Care Services (VHCS) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information directly from you when you:

  • Contact us via our website, phone, or email.
  • Register for our services or programs.
  • Submit an enquiry or provide feedback.
  • Apply for employment or volunteer roles with us.

The types of personal information we collect may include:

  • Name, address, and contact details.
  • Date of birth and gender.
  • Medical history or relevant health information (where necessary for providing our services).
  • Emergency contact details.
  • Payment and billing information.

We only collect information that is necessary for the delivery of our services and activities.

2. Use of Personal Information

We use your personal information to:

  • Provide services and support that meet your needs.
  • Process applications and payments.
  • Communicate updates, respond to your inquiries, or provide requested information.
  • Maintain compliance with legal and regulatory obligations.

We may also use de-identified information for service improvement or statistical purposes.

3. Disclosure of Personal Information

We do not sell or trade personal information. However, we may disclose personal information:

  • To third parties who assist us in delivering services (e.g., health professionals, contractors, or IT service providers).
  • If required by law, such as to government agencies or as part of legal proceedings.
  • With your consent, for specific purposes.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure data storage systems, staff training, and policies to safeguard sensitive information.

5. Access and Correction

You have the right to access and update the personal information we hold about you. If you wish to request access or make corrections, please contact us at the details below.

6. Cookies and Website Analytics

When you visit our website, we may collect data such as your IP address and browsing preferences through cookies and analytics tools. This helps us improve your experience. You can disable cookies in your browser settings if preferred.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@vitalhcs.com.au
Phone: 0452 056 468
Address: 497 NOrth East Road Hillcrest SA