Participant Rights
At Vital Healthcare Services (Vital HCS), every participant has the right to be treated with dignity, respect, fairness, and compassion. We are committed to delivering person-centred support that empowers individuals to make their own choices and achieve their goals.
The Right to Be Treated with Respect
Every participant has the right to:
- Be treated with dignity and courtesy.
- Be valued as an individual.
- Be free from discrimination, harassment, abuse, neglect, or exploitation.
- Have their culture, beliefs, identity, and personal values respected.
The Right to Make Your Own Choices
You have the right to:
- Make decisions about your own life and support.
- Choose the services you receive.
- Choose your support workers whenever possible.
- Be involved in planning and reviewing your supports.
- Accept or refuse services without pressure.
The Right to Privacy and Confidentiality
You have the right to:
- Have your personal information kept private and secure.
- Expect confidentiality from our staff.
- Access your personal information in accordance with Australian privacy laws.
The Right to Safe and Quality Services
You have the right to receive services that are:
- Safe
- Professional
- Reliable
- Person-centred
- Delivered by trained and qualified staff
The Right to Be Heard
Your opinions matter. You have the right to:
- Ask questions.
- Raise concerns.
- Provide feedback.
- Make a complaint without fear of discrimination or retaliation.
We encourage open communication and will respond fairly and respectfully.
The Right to Information
You have the right to receive clear information about:
- Our services
- Your support plan
- Your rights and responsibilities
- Fees (where applicable)
- Changes affecting your services
The Right to Independence
We believe every participant should have the opportunity to live as independently as possible. Our role is to support your goals—not make decisions for you. We encourage choice, independence, confidence, and community participation.
The Right to Cultural Respect
We respect and celebrate diversity. Every participant has the right to receive services that respect their:
- Culture
- Religion
- Language
- Gender identity
- Sexual orientation
- Personal beliefs
The Right to Participate in Decisions
You have the right to be involved in decisions regarding:
- Your support plan
- Service delivery
- Goal setting
- Support worker preferences
- Reviews of your services
The Right to Make a Complaint
If you are unhappy with any aspect of our services, you have the right to make a complaint.
- Listen respectfully.
- Treat your complaint confidentially.
- Investigate concerns fairly.
- Keep you informed throughout the process.
- Work towards a timely resolution.
Contact Us
If you have questions about your rights or would like to discuss any concerns, please contact us.
Vital Healthcare Services
 Phone: 0452 186 091
Email:info@vitalhcs.com.au
 Address:1–3 Metro Parade
Mawson Lakes SA 5095
Australia
