Privacy Policy
At Vital Healthcare Services, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website or engage with our services. By using our website, you agree to the terms of this Privacy Policy.
Who We Are
Vital Healthcare Services is a registered NDIS provider based in Mawson Lakes, South Australia, providing disability support services to participants across South Australia.
Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Residential or postal address
- Date of birth (where required)
- NDIS participant number (if provided)
- Service enquiries
- Referral information
- Employment application details
- Resume or supporting documents
- Feedback and complaint information
- Any information you voluntarily provide through our website
How We Collect Your Information
We collect information when you:
- Submit a contact form
- Submit a referral
- Apply for employment
- Complete a feedback or complaint form
- Contact us by phone or email
- Request information about our services
- Visit our website
- IP address
- Browser type
- Device information
- Website usage data
- Cookies
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide NDIS support services
- Process referrals
- Assess employment applications
- Improve our services
- Respond to feedback or complaints
- Meet our legal and regulatory obligations
- Maintain the security of our website
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Sharing Your Information
We respect your privacy and do not sell your personal information. We may share your information only where necessary with:
- Authorised Vital HCS staff
- Support coordinators (where appropriate)
- Healthcare professionals involved in your care
- Government agencies where required by law
- The NDIS Quality and Safeguards Commission where applicable
- Trusted third-party service providers assisting us in operating our business
All third parties are required to protect your information.
Data Security
We take reasonable steps to protect your personal information against:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
Cookies
Our website may use cookies to improve your browsing experience. Cookies help us:
- Understand website traffic
- Improve website performance
- Remember user preferences
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.
Retention of Information
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain appropriate business records
Children’s Privacy
Where our services involve children or minors, personal information is collected and managed in accordance with applicable Australian privacy laws and with the consent of a parent, guardian, or authorised representative where required.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Vital Healthcare Services
 Phone: 0452 186 091
Email:info@vitalhcs.com.au
 Address:1–3 Metro Parade
Mawson Lakes SA 5095
Australia
